Take Care Now set for takeover

Posted on February 18, 2010. Filed under: News stories, Providers | Tags: , , |

Healthcare Republic | Susie Sell | 18 February 2010

Private out-of-hours provider Take Care Now is set to be taken over by larger private firm Harmoni, after heads of agreement have been signed between the two companies.

David Cocks, chief executive of TCN, suggested the future of the company is ‘best placed with a larger organisation’.

He said: ‘Harmoni is a key operator in the delivery of healthcare services to the NHS in England. They are of a size and scale which enables them to take the work TCN has done in delivering timely and appropriate care forward to the next stage.”

Dr Tony Snell, medical director of Harmoni, said: ‘We are delighted to have the opportunity to provide primary urgent care out of hours services to patients across these new areas of the country for Harmoni.

‘We believe that Harmoni will be able to provide strong business management and leadership, safe systems and processes based on our experience elsewhere, and the right level of support to enable them to deliver the best quality service possible for local people.”

Harmoni currently delivers services to more than 7 million patients on behalf of around 20 PCTs predominately located in south England and the West Midlands. TCN provides health services to around 1.5 million patients.

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Take Care Now loses second out-of-hours contract

Posted on December 21, 2009. Filed under: News stories, Providers | Tags: , , |

Pulse | By Gareth Iacobucci | 21 December 2009

An private out-of-hours provider which came under fire over the death of a patient under the care of one of its foreign locum GPs has lost its second contract in a matter of weeks.

NHS Suffolk has announced it will not renew its contract with Take Care Now – which is due to expire in March 2010 – and has chosen Harmoni to take over out-of-hours responsibility in the county.

Take Care Now, which is based in Suffolk, has been under growing pressure following the death of 70-year-old David Gray last year, who died after being given an accidental overdose by German doctor Dr Daniel Ubani, working his first out-of-hours shift in the UK for the company in Cambridgeshire.

The contract is the second lost by the firm in recent weeks, after it had its contract with NHS Cambridgeshire terminated prematurely last month after failing new spot checks.

It follows a damning report on the David Gray case by the Care Quality Commission, which urged PCTs across the country to place closer scrutiny the performance of GP out-of-hours services, or risk failing to spot serious patient safety issues.

Andrew Hassan, medical director at NHS Suffolk, said: ‘The panel felt the arrangements of this provider [Harmoni] for clinical governance were robust and safe, its quality of care arrangements strong, and ideas for improvement and development of a quality service innovative.’

‘We would like to reassure people across Suffolk that during the transition period between service providers, we will make sure that the safety of patients using the service, and their clinical care, remains our top priority.’

A spokesman for Take Care Now said: ‘Take Care Now has expressed disappointment at not having been re-awarded the contract to run the out-of-hours service for NHS Suffolk but has committed to continuing to deliver innovative and patient-centred care in other areas for NHS Suffolk.’

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Take Care Now

Posted on August 6, 2009. Filed under: Press/News Releases, Providers | Tags: , |

Take Care Now | accessed 6 August 2009

Take Care Now is one of the UK’s leading independent healthcare providers.  TCN currently provides health services to over 2.1 million people living, or resident, in the UK. We work in partnership with the NHS to provide:

•    Out of Hours services (healthcare when GP surgeries are closed)
•    Integrated sexual health services
•    Minor Injuries Unit (MIU)
•    GP practices
•    Emergency dentistry

TCN is passionate about providing good quality healthcare. Clinicians (doctors and nurses) are at the heart of TCN and help ensure that the services you receive will be timely and right for you, given your circumstances.  You can make the best use of our “unscheduled” care services, such as Out of Hours, by recognising that these operate to deal only with those problems that are worsening to the extent that you do not feel they can wait until your own GP surgery is open.

If you are looking for medical help when your GP surgery is closed, or you have a minor injury, you can use this website to put you in touch with local services. If you require advice about the best place to get the right treatment, please telephone NHS Direct on 0845 4647 or visit the website www.nhsdirect.nhs.uk.

In case of emergencies, hospital A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as loss of consciousness, pain that is not relieved by simple analgesia, acute confused state, persistent and severe chest pain, or breathing difficulties.


Click here for the news on TCN
Click here for Frequently Asked Questions
Click here for patient leaflets

GP Practices

TCN manages two GP practices serving over 8,000 patients. 

We have a practice of two surgeries in Lowestoft, Suffolk and a practice in Waltham Abbey, Essex:

Lowestoft – Marine Parade and Oulton Surgeries
Waltham Abbey – Greenyard Practice

Through our energetic and experienced staff, we pride ourselves on the quality of our service. These practices achieve a year-on-year improvement to quality (QOF) scores, with extended opening hours and improved access to specialist clinics. Each of the teams is continually looking for ways to improve our approach and develop their practice and its services.

Out of Hours

Out of Hours is the period of time when your GP surgery is closed – at night, at weekends and on bank holidays.

The Out of Hours service is for those medical problems that are urgent.

TCN, alone or with partner organisations, provides Out of Hours services in: 
•    East Cambridgeshire & Fenland
•    Great Yarmouth & Waveney
•    Essex
•    Suffolk
•    Worcestershire

Use this link to find answers to Frequently Asked Questions (FAQ) about the Out of Hours services

For directions to all our Out of Hours bases click here.

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