Hemlington GP practice opens to mark end of £11m project

Posted on January 4, 2010. Filed under: GP-led health centres, News stories, Providers | Tags: , |

Gazette Live | by Sarah Judd, Evening Gazette | 4 January 2010

A NEW walk-in GP practice has opened in Hemlington, marking the completion of an £11m boost to primary care services on Teesside.

NHS Tees approved plans to open six new GP surgeries and four GP-led health centres in August 2008 to help tackle some of the area’s more serious health problems.

And staff are now celebrating as the last of the new facilities opened its doors.

Chris Willis, chief executive of NHS Tees said: “We are delighted to see the last of these new practices open its doors.

“These recent initiatives show our commitment to improve patients’ access to local health services in areas where they are most needed.

“This £11m investment is a tremendous boost for primary care provision, improving access to GP services right across the Tees area.”

Hemlington NHS Medical Centre is currently housed in temporary premises adjacent to the Viewley Centre and is open from 8am to 6.30pm, Monday to Friday.

A permanent base for the centre is planned within the refurbished Viewley Centre which is expected to reopen in April.

The £11m investment in primary care across the NHS Tees area has seen the opening of Stockton NHS Health Centre in High Newham Road, Eston Grange NHS Health Care Centre in Queen Street, South Bank and the Resolution Health Centre in Trinity Mews, North Ormesby.

Hartlepool NHS Healthcare Centre in Victoria Road, Hartlepool has also opened as part of the investment.

Each centre is open from 8am to 8pm, seven days a week, 365 days a year, and anyone can walk-in for treatment without an appointment even if they are not registered as a patient.

The Eston facility will be relocated in 2010 to the new Low Grange Farm medical facility currently being constructed on Normanby Road, South Bank.

New GP practices have also been opened in Skelton, Redcar, Hemlington, Park End in Middlesbrough, The Fens in Hartlepool and Hartfields Extra Care Village in Hartlepool.

Services at the new Hemlington practice are being provided by Bondcare and prospective patients are asked to call 01642 514350 to register.

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Hayes to Benefit from Better Access to more Health Services, 365 days a year

Posted on April 20, 2009. Filed under: Press/News Releases, Providers, Reports/papers | Tags: |

Hillingdon PCT | Press Release | 20 April 2009

The people of Hayes are to see a major improvement in health care services in the town centre. From the autumn a private health care company, Bondcare Medical Services, will be providing NHS services free to patients, at the HESA centre, from 8am to 8pm, 365 days a year.

In addition to these convenient opening hours the centre will offer a comprehensive range of services under one roof, including vaccination and immunisation services, diabetes management, vascular checks and minor surgery. A GP will be available for registered and non-registered patients from 8am to 8pm, 7 days per week, including bank holidays and Christmas, with appointments available on a “walk-in basis”- (no need to book).

The company will also offer a satellite service for registered patients at theElers Road surgery, with 2 GP sessions per week available there.

Bondcare Director Avi Levison, said, “We are delighted to have been selected by Hillingdon PCT to provide the services for the new GP Led Health Centre in Hayes Town Centre and we are excited by the opportunity of working within the local community.”

Hillingdon PCT Chief Executive, Professor Yi Mien Koh commented, “We are delighted to be able to develop flexible, convenient and comprehensive services such as this for our patients. Now that we have the stability of 2 years of breaking even behind us, and having paid off a large swathe of the historic debt, our aim is to continuously develop easily accessible, patient centred care across Hillingdon. We are determined to give the people of the borough the best that the NHS can provide.”

To learn more about this development, or to learn more about Hillingdon PCT, go to www.hillingdon.nhs.uk

We would like to hear what you have to say about healthcare services in Hillingdon. If you have any comments or observations on any aspect of healthcare in Hillingdon, or if you would like to know how you can become involved in decisions on healthcare provision, please email: communications@hillingdon.nhs.uk

Note to Editors:

Bondcare Medical Services Limited, incorporated in 2008, is part of the Bondcare Group of Companies and is a joint venture company owned 51% by Bondcare Medical Services Ltd and 49% by the Living Care Group. Bondcare is an investor and independent provider of healthcare services across the UK. The Living Care Group will be the provider of clinical services for this procurement.

To date the company has specialised in elderly and specialist care provision but has recently decided to expand into the provision of Primary Care Services via a Joint Venture with the Living Care Group. Bondcare Medical Services Limited has also, in principal agreed to enter into Partnership with a multiple GP Surgery in Westminster, in the Maida Vale ward.

The Living Care Group incorporates the Fountain Medical Centre. The Living Care Group of companies aims to provide a wide range of quality health related services for the entire population. The Group provides conventional medical services in conjunction with the NHS and is involved in the development of purpose built medical centres. The medical centres house GPs together with all the ancillary medical services under one roof. These services may include Pharmacy, Optometry, Dentistry, Chiropractic, Laser Skin Therapy, Laser Eye Therapy and even Minor Investigation Units for the NHS providing treatments and investigations such as endoscopies.

For more information please contact the Hillingdon PCT Communications team on 01895 452105, or email communications@hillingdon.nhs.uk


Hillingdon PCT Board meeting (Part I – Public Meeting) |Date of meeting: 28 April 2009 | accessed 20 October 2009

Report written by: Simon Currie

Report signed off by: Simon Currie (Commercial Director)

Purpose of the report:
This report updates the Board on the procurement process to select a provider for the provision
of a GP-Led Health Centre in Hayes Town Centre.

Purpose of the report:

This report updates the Board on the procurement process to select a provider for the provision of a GP-Led Health Centre in Hayes Town Centre.


The Board is asked to note the contract award and current management.


Contact Name: Simon Currie

Contact Tel No: 01895 452 137


This report updates the Board on the procurement process to select a provider for the provision of a GP-Led Health Centre in Hayes Town Centre.


DH – Department of Health

NHSL – National Health Service for London, the London Strategic Health Authority

GP – General Practitioner

PQQ – Pre Qualification Questionnaire

ITT – Invitation to Tender



1. At its September 2008 meeting the PCT Board approved initiation of an ITT process for the provision of a GP-Led Health Centre in Hayes Town Centre.

2. At its February 2009 meeting the PCT Board reviewed the outcome of the evaluation process and delegated authority to the Executive team to conclude the evaluation process, select the preferred provider and award the contract.

3. The procurement process is now complete and this paper is to inform the Board of contract award on 31 March 2009 to Bondcare for a contract value of approximately £4.5million over a period of up to 5 years to commence on or around 1 October 2009

Strategic Context

4. As a result of issues highlighted in Lord Darzi’s NHS Next Stage Review (October 2007) the Department of Health mandated that all PCTs in England establish at least one GP-led Health Centre within its PCT boundary, and that the service must be subject to a competitive procurement, with contract signature by 31st march 2009.

5. Establishing a GP Led Health Centre in an area of need may provide a stepping stone for the development of Hillingdon PCT’s polyclinic agenda.

Service Overview

6. The new service at the Hesa Centre will provide the following services, which form the core requirements set out by DH for a GP Led Health Centre:

• core GP services;

• Open 8am-8pm, 7 days per week;

• Bookable GP appointments and walk in services;

• Available to registered and non-registered patients;

• In an easily accessible location; and

• Co-located with other community services, including social care.

7. In addition, to maximise the benefit of the new service to the local population the PCT has also specified that:

• Staff will include a mix of male and female GPs;

• Telephone consultations will be available; and

• Patients and staff will be able to access an interpretation service.

8. Services from the Elers Road surgery will continue to be provided limited to two sessions per week, available to registered patients on a bookable basis.


9. The new service will provide the residents of Hillingdon in one of the most deprived areas with evening and weekend access to primary medical care, in the form of both walk in and bookable appointments. Patients will be able to request to see a male or female GP and as this area is ethnically diverse a translation service will be provided for those unable to understand or speak English. Telephone consultations have also been incorporated into the new service to help support the elderly or those who may find it difficult to travel to see a GP.

10. There is potential to reduce the use of the A&E services at Hillingdon Hospital therefore reducing the PCT costs for these services.

Procurement Process Summary

11. The procurement process was managed as per DH equitable access to primary medical care guidance using standard documentation. Both PQQ and ITT bid submissions were evaluated in accordance with the evaluation criteria previously advised to potential bidders, with all sections of the documents being evaluated by a lead and a second evaluator (all experts in the relevant areas), and the scores moderated.

Contract Award and Mobilisation

12. On 31 March 2009, the Contract was awarded to Bondcare Medical Services Limited for a value of approximately £4.5million which is included within the medium term financial plan. Bondcare Medical Services Limited is part of the Bondcare Group, which is a major UK care homes provider and provider of GP services.

13. A mobilisation manager has been appointed to manage the process between contract signature and service commencement which will include checking that the appropriate clinical and other governance procedures are in place, and will include a programme of public engagement. Service commencement is expected to be no later than 1 October 2009.


As noted above, establishing a GP Led Health Centre in an area of need may provide a stepping stone for the development of Hillingdon PCT’s polyclinic agenda.


Competencies: Levels

C3 engage with public and patients  – Level 3 (Intermediate)

C7 stimulate the market - Level 3 (Intermediate)

C8 promote improvement and innovation - Level 3 (Intermediate)

C9 secure procurement skills - Level 3 (Intermediate)


Board is requested to note the contract award and current management.





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