South East Health Clinical Care

Posted on November 26, 2009. Filed under: GP-led health centres, News stories, Providers | Tags: |

SEH Ltd website | accessed 26 November 2009

SEH is to set up and run Walk In Centres in Hastings and Eastbourne, on behalf of NHS Hastings and Rother and NHS East Sussex Downs and Weald respectively.

The two centres are part of a national £250million programme of  “open door” health facilities, set up following the Darzi Report. They will act as vehicles for health promotion by increasing access to health services.

In turn, this should help alleviate pressure on hospital A&E services. Set up in partnership with local GP practices, the SEH centres will open 12 hours a day, 365 days a year.

“These are very exciting projects for us, combining GP knowledge of local healthcare needs with SEH’s experience of management and technologies,” says Medical Director Mark Reynolds.

Both centres will have “open-door” policies, whereby patients can walk in and be seen by a GP or practice nurse within a couple of hours. Both also have station locations, within deprived wards specified by the PCTs.

The Hastings Walk In Centre will occupy the ground floor of the PCT-funded Station Plaza Primary Care Centre, now under construction. Situated next to Hastings Station, this £16million building will also house five GP practices, including the one that will partner SEH. The expected contract start date is June 2010.

In Eastbourne, SEH intends to convert a vacant café premises at the town’s Grade II Listed station into a new health centre. Subject to planning approval, this Walk In Centre is due to open in September.

Both centres will be staffed by a stable team of four to five GPs, with nursing support. The aim is that they will make access to health services more flexible and convenient. They will also provide an open access facility for people visiting or working in the towns who have an immediate need to see a GP.

The centres will start with empty GP lists and people will be offered the opportunity to register, with the aim of building up the lists to 3,000 in Hastings and 3,500 in Eastbourne. Health promotion and screening will be an important part of their work.

“We already provide the out of hours GP service for local people in Hastings and Eastbourne and will be working hard to ensure that the Walk In Centres provide the care and advice that people need,” says SEH chief executive Ron Owttrim.

“We are pleased to be working with local GPs to offer a wider choice and high standard of services to people in both areas.”

Eastbourne Station Health Centre

The Eastbourne Station Health Centre opened its doors on Tuesday November 17th 2009.  The Centre, converted from vacant café premises at the town’s Grade II Listed Railway Station, has been set up and is being run by South East Health on behalf of NHS East Sussex Downs and Weald.

Opening hours:

            08.00 hours to 20.00 hours – 7 days a week, 365 days a year

The centre has an “open-door” policy, whereby patients can walk in and be seen by a GP or practice nurse within a couple of hours.  As well as the walk-in service appointments are available.


Appointments can be made by:

  • Walking into the centre,
  • Telephoning 01323 726650 during opening hours


  • If the centre is closed call 03000242424

The centre is staffed by:

  • A team of GPs, nurses and health care assistants supported by a management and administration team
  • For any specific details please contact a member of the administration team or the Primary Care Business Manager, Nicola Gowers on 01323 746390

The GP Health Centre is committed to providing Patient-Centred Services.  There will always be a clinician at the centre and services the centre will provide includes:

  • Access to services for walk-in patients
  • Access to emergency appointment if clinically indicated
  • Access to a GP for registered and non-registered patients
  • Walk-in, Book-on-the day, advance and routine appointments
  • Access to all general medical services
  • Domiciliary visits in accordance with our home visiting guidelines.
  • Chronic Disease Management for disease areas such as Diabetes, Asthma and Coronary Heart Disease
  • Health Promotion
  • Disease Prevention
  • Services addressing key local health issues
  • Enhanced services to include; Minor Injuries, Sexual Health, Smoking Cessation

The centre is taking on new patients.  If you wish for the centre to be your main GP service and wish to register as a patient please call into the centre or contact a member of the administration team for further information on 01323 726650

The First Few Days

Well it’s the 17th November and today is our first day!  We’ve had two weeks of intense training, Nic our lovely manager has been working 24/7 for the past couple of weeks and her poor partner has begun to think that he is now a single man! We’ve had the media in and even the local mayor came to see the new surgery. 

We’re based at Eastbourne Train Station and we’re known as the Eastbourne Station Health Centre.  We’re open 8am-8pm, seven days a week, including Bank Holidays and Christmas Day! We have a team of 16 ladies, no men (at the moment!) who include the administrators/receptionist’s, doctors, nurses and Health CAre Assistants (HCAs).  We’re very much a team and all respect each other. 

The first day was manic, and there was us thinking it was going to be oh so quiet!  No chance!!!!  The doors opened dead on 8am and people were waiting at the doors, well ok, that was the staff trying to get in! No, seriously, there were patients waiting to get into the surgery.  We had people wanting to register with us, on day one, that is magnificent!   We’ve had many, many people coming to see us and asking us how we work, all thanks to the media coverage. 

 Why not come and check out our new surgery, you’d be more than welcome!

-Tracey Hibbett 19/11/2009


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