Heart Of Hounslow Is A Big Hit, Local Residents Give Polyclinic Thumbs up

Posted on October 28, 2009. Filed under: News stories, Polyclinics, Providers | Tags: |

The Gov Monitor | Source: NHS Hounslow | 28 October 2009

The Heart of Hounslow has been a big hit with local residents in its first six months as a polyclinic.

Over 11,000 people have used the walk-in service (known as The Practice Heart of Hounslow, open 8am to 8pm every day of the year) and over 2,000 patients have chosen to register at the new GP practice.

This demonstrates its value to local residents by providing convenient and accessible high-quality services.

Polyclinics deliver a one-stop-shop approach to healthcare by making it possible to access a wide range of services in one centre. New services at the Heart of Hounslow include access to cardiology services and a range of diagnostic tests and treatments, usually only available within a hospital setting, since September 2009. The range of services at The Heart of Hounslow polyclinic continues to expand:

  • patients will be able to access onsite x-ray, ultrasound and mammography services, usually only available within a hospital setting, in February 2010. It will be possible for patients to have their scans within the hours of GP referral for x-ray and ultrasound
  • healthy food café and advice will shortly be available in the new Health Zone. The new Crussh café will specialise in fresh juice, smoothies and healthy eating


NHS Hounslow Chief Executive Nick Relph says “Polyclinics are designed to make it easier for people to receive better health and social care where and when they need it. The walk-in service complements the GP care that already exists in Hounslow by giving patients additional access to care at times when surgeries maybe closed or difficult to get to. As well as this, we have made it easier for people to get an appointment with a GP when they want one — most of our GPs open for longer earlier in the morning, later in the evening and on Saturday mornings.”

Nick added “We know a lot of people go to A&E with problems that aren’t life threatening or are worried about their health. Often it’s because people aren’t sure where the best place to go is or because other services are closed. Offering routine access to a GP for 12 hours every day of the year at a town centre location should reduce the need for patients to use hospital accident and emergency departments. Patients do not need to register to use a walk-in centre at The Heart of Hounslow polyclinic and no appointment is needed.”

Dr Michael Tsamis, GP at The Practice Heart of Hounslow walk-in centre says “I have been a GP since its opening and I have been pleasantly surprised by the large numbers of patients that use our service. Clearly they have had positive experiences as many of them subsequently decide to join our surgery list.”

Dr Tsamis added “I have treated patients with a wide variety of acute and chronic clinical conditions such as chest and urinary infections, asthma, hypertension and diabetes. These patients would have either had to face a potentially very long wait in a crowded A&E department or wait unnecessarily to access the services from their own doctor.”

NHS Hounslow is responsible for the health of over 250,000 people living in Bedfont, Brentford, Chiswick, Feltham, Hanworth, Heston, Hounslow and Isleworth. We plan, deliver and purchase a range of care and treatment to meet local health needs.


We use NHS money to make a difference to

  • decide how NHS funds are spent locally
  • arrange for healthcare in hospitals, in community and by GPs and dentists
  • ensure there are healthcare options and choices for patients
  • improve the standard of healthcare
  • advise and help local people on staying healthy

More www.hounslowpct.nhs.uk or follow us on Twitter www.twitter.com/NHShounslow

Services at The Heart of Hounslow polyclinic includes: four GP surgeries; one walk-in centre for minor illnesses and injuries; community services (that includes district nursing, midwifery); diagnostics; out patient services; well being and support.  In addition to these services, The Heart of Hounslow also offers stop smoking support and sexual health services.

The GP walk-in centre operates seven days a week, from 8am to 8pm, including bank holidays. Any member of the public can walk in and see a doctor. They don’t need to be registered with the centre and can remain registered with their own local GP practice as well seeing a GP at The Heart of Hounslow walk-in centre, if it is more convenient.

Walk-in centres offer fast access to health advice and treatment. Some examples of conditions that may be treated include: cuts that need stitching or dressing, sprains and strains of muscles and joints, minor bone fractures – such as broken ankles or wrists, superficial burns, removal of foreign bodies, skin complaints such as rashes and bites and stings.

The Heart of Hounslow can be found on 92 Bath Road Hounslow TW3 3LN.

Hounslow’s new polyclinic gets the thumbs up with residents, after just one month

The Practice | News | 2 June 2009

The Heart of Hounslow has been a major success in its first month open as a polyclinic, with1,333 patients using the 8am-8pm walk-in service.

People can use the walk-in service even if they have not registered with a GP; they can call and ask for an appointment on 020 8104 0810 or walk in and ask for an appointment. For continuity of care we recommend that patients register with a GP.

A number of extra services were added to the existing The Heart of Hounslow to make it a polyclinic. For example, a walk-in service is open 8am-8pm every 365 days a year including weekends – for registered and unregistered patients – so everyone has the opportunity to see a GP at a time which is convenient to them. Ideally, people should see their own GP, but this gives another option for where, when and how they are treated.

NHS Hounslow’s Chief Executive Nick Relph said: “We are very pleased to see how popular this new service has been to provide local people with a new, improved choice for receiving health care.”

Nick added: “Offering routine access to a GP for 12 hours every day of the year at a town centre location aims to reduce the need for patients to use hospital accident and emergency facilities, for illnesses they would normally see their GP for. It complements the GP care that already exists in Hounslow by giving patients additional access to care at times when surgeries maybe closed or difficult to get to.”

Commenting on the walk-in service, local patient Mrs Khan said: “My mother-in-law recommended this service to me as my small children always seem to be ill on a Friday. These services give me great peace of mind that I can get a doctor to see them quickly and easily.”

The local pharmacy, located near the polyclinic at 106 Staines Road, is open now from 8am- 8.30pm, seven days a week, allowing patients to get their prescriptions at a time convenient to them. Herbert & Herbert pharmacist and co-owner Mr Sagar Patel said the increased number of patients they have served in the last month have told them that it is very convenient in having a pharmacy open till later hours that match the opening hours of Heart of Hounslow polyclinic.

Mr Patel said: “They also say it is good that they can pick up their prescription straightaway from us after seeing the health professionals there; especially in urgent cases when they need painkillers or antibiotics, for example.”

The Walk-in services at Heart of Hounslow polyclinic are provided by The Practice plc. The Practice is a primary care company providing innovative community based healthcare for the NHS. Founded in 2005 by two GPs they are one of the UK’s leading providers of primary care services.

For further information on this news item please contact Sarah Jeffery on 01494 690930



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